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Product Support Manager

This position is responsible for assisting the Product Marketing Managers & management team in the development, deployment and management of product-related business initiatives across the entire Ricoh product portfolio.
Responsible for portfolio set-up activities to support lifecycle management (R-Item, UPC set-up for Hardware, Software & Aftermarket Portfolio) and manage transitions for Ricoh & 3rd Party Supplies.
Assists Product Marketing Managers with lifecycle activities that do not require subject matter expertise.
Maintain and Control Legacy and New Launch Supply Information in Supply Database and manage Dealer & Direct supply pricing in Oracle.
Responsible for the creation and maintenance of Signature Series Brochures, Portfolio Line Cards & Environmental Guides.
Participates in the capturing of voice of customer/voice of field requirements & supports channel events/shows as required.
Responsible for maintenance of all distribution lists. (Group Marketing Meeting, RCL Documentation, Inventory Depletion, Launch Announcements, etc).
Works in conjunction with Supply Chain Management team to create & distribute Limited Inventory & Inventory Depletion Notices.
Compile, review & distribute reports (e.g. Product Road Map, Product Planning Chart, Slow-Moving/Non-Moving, etc.)
Administrator for SharePoint Product Launch Project Site; grants access to the Site, manages permission levels, conducts required ISMS reviews, etc.
Coordinates & Facilitates Group Marketing Meeting.
Acts as a support resource for product and market related inquiries.
Performs other duties as assigned.
QUALIFICATIONS (Education, Experience, and Certifications)
Typically Required:
Four-year college degree (preferably in Marketing) or equivalent experience required.
Minimum of 1-2 years experience in sales and /or marketing.
1-year experience in product management or product marketing a plus.
Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

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