Project Manager - Process Improvement - Ricoh - 15-00990

This position can be based anywhere in the USA. Preferred locations are either West Caldwell, NJ or Malvern, PA
Assume leadership and accountability for successful large scale, complex process improvement and VOC projects / initiatives, including completion of projects / initiatives on time, on budget, and achieving targeted results. This includes working effectively with process and/or functional leaders and other cross-functional resources in a collaborative manner to analyze issues and drive improvement of selected business processes. Also included is the appropriate use of process improvement / project management concepts and tools to plan, guide and monitor project activities. In addition to project leadership, provide customer insights to others within the process improvement community and the broader operational areas related to the processes supported.
JOB DUTIES AND Responsibilities:
Ensures proper project scope, financial measures, project planning, communications, resources, results, and overall project quality -- develop metrics, goals and commitments for assigned projects / initiatives
Clearly communicates and clarifies purpose, goals, and expectations in a way that positively influences people and events
Coordinate efforts and set priorities with project team and management to meet project objectives
Work with functional and process improvement leadership to identify and select project team members for assigned projects
Leverage process improvement / project management / VOC-Customer Experience concepts and tools to design, develop, document and assist in implementing standard processes -- including advanced concepts and techniques where appropriate
Work with business operations resources and customer to solicit input for changes to processes and improve implementation deployment approaches
Regularly review project metrics and time line to ensure appropriate progress, especially related to longer-term projects / initiatives
Provide project direction and matrix leadership to project team members and other supporting groups such as IT, field functional leaders, field functional teams and others as applicable to ensure progress and accomplish objectives
Provide leadership for implementation of process changes by working with field operations teams -- drive change management and issue resolution related to functional process area of responsibility
Hold self and project team responsible for individual tasks assigned and overall project success
Encourage and build positive relationships and communicate effectively with all co-workers and internal customers
Collaborates with other leaders, team members, and internal or external customers to implement a solution or initiative; Builds team morale and productivity encouraging respect for, and capitalizing on, team differences
Builds constructive and effective relationships; uses diplomacy and tact; truly values people; can defuse even high-tension situations comfortably
Drives implementation of standard processes through the business operations as directed by Process Improvement Manager or Sr. Manager
Completes regular visits to business operations supported to evaluate performance, solicit input, and provide two-way communication and feedback
Prepares presentations and attend operations reviews as directed by Manager/Sr Manager
Performs other duties as assigned.
Four year college degree, business degree preferred
Minimum of five years process improvement or customer experience
Experience leading geographically disperse project teams
Experience leading in a matrix management environment
Knowledgeable with many process improvement / project management concepts and tools (e.g. process mapping and analysis, cause and effect, Pareto, control charts, decision matrix, matrix diagrams, surveys, VOC)
Working knowledge of Voice Of Customer (VOC) methodology.
Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

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